Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
The same number is used regardless of the time of day 937-233-3292. After office hours an answering service will answer and they will forward your concern to the technician that is ON CALL. If needed, the technician will return your call from a work mobile phone. The phone number the technician calls from will show up as "restricted" on your caller ID. Please be sure to answer the phone if you are expecting a return call. After hours, this number is only meant to report immediate issues/emergencies such as a suspected water main break.
Show All Answers
Why is my water look does my water look rusty? What should I do?
Discolored water could have several causes. Throughout thedistribution system you can occasionally experience reddish yellow or browncolor to your water. This is usually caused by increased flow through watermains, or through your own plumbing which dislodges iron deposits. This can becaused by any of the following reasons:
1. A hydrant in your neighborhood recently being used forconstruction or to fight a house fire or to flush hydrants in your area forroutine maintenance or fire flow testing by the fire department.
2. A water main break in the vicinity.
3. It could also be caused by just an overall increase indemand of the water supply throughout the system.
4. If water is only looking rusty coming from certainfaucets in your home and not others, or it is only present when you use hotwater, it can be an issue inside your homes plumbing. In that instance you mayneed to consult a plumber to resolve the issue.
Though rusty water may look and taste unpleasant, it is notgenerally a health concern. Iron in water is not a sign of harmful bacteria orlead, which are hazards. The limits set by the Environmental Protection Agency(EPA) for iron in drinking water are based on aesthetics (taste, odor, color),not safety concerns. The City of Huber Heights meets all drinking waterstandards including those set for iron.
If you notice your water is discolored do not do laundryuntil the water runs clear, if you have already started doing laundry do notdry any clothing until the disturbance is over. When the water runs clear,re-wash the items before drying. Your local grocery carries “Iron Out” andother similar products that will remove discoloration from clothing if it isstained.
Most importantly, if you experience a rust color in yourwater, first make sure your hot water faucet is off and run the cold water forat least 5 minutes to see if it runs clear, if not please call the waterdepartment, giving your location, so someone can respond and help you determineif you need a plumber or if flushing a hydrant near your home can help etc. Theemergency # for the water department after hours is the same as the day timenumber which is 937-233-3292.
If your water pressure suddenly drops there could be several reasons why. Here are a few ways troubleshoot the problem:
Water Softener Issue - To check this check your owner's manual to see how to bypass your water softener. Generally there is a switch on the unit. If your pressure returns to normal when it is bypassed, consult with a plumber to correct the problem with the unit.
Construction crews or the water department - could be working on a repair to a water main in the area. If the water department is working in your area they do their best to notify all those affected, however this is not always possible in emergency situations. When the work is complete your water pressure should return to normal. If it does not contact the water department at 937-233-3292 to further investigate.
Faucets/Fixtures - Check various locations throughout the home. If the low pressure is only affecting one or two locations, the source of the low water pressure is likely a clogged facuet or screen/aerator. If this is the case remove the screen from the faucet and clean or replace it.
Hot Water Heater issue - Run both hot and cold water through all faucets. If you water pressure is low only when hot water is running, the issue could be your water heater. In this case consult with a plumber to troubleshoot further.
Galvanized piping - In older homes not built by Huber Homes, and (in excess of 50 years old) you could have galvanized piping. If so over time corrosion of the piping can occur. This is not a common problem in Huber Heights as most service lines are made of copper or PVC. If you do have galvanized piping you will need to consult with a plumber to resolve the issue.
Call SUEZ immediately at 937-233-3292. Each home is also equipped with a sewer clean out that can be used as a relief valve. It is usually located somewhere close to the front of the house. In the event that the main sewer line would back up into your sewer lateral, removing the lid from this clean-out can relieve much of the pressure in the line and may keep it from backing up inside your home. To determine whether it is a sewer main line backing up or your sewer lateral line, see "What do I do if my drains won't drain"
Every home is equipped with a shut off valve that allows you to turn the water off inside your home. It is wise to locate that valve in case of an emergency. In most "Huber Homes," the main valve is located in the utility room, next to the water heater. It is the valve closest to the floor. (If you need assistance locating the valve, call SUEZ and schedule an appointment with a service representative to help locate the valve. There is no charge for this service.) Turning the valve clockwise should completely turn off the water inside your home. If there is no valve in this location of your home, please check with a plumber or a previous owner to find out the location of the shut off valve in your home. If you need an emergency shutoff, call SUEZ at 937-233-3292, 24 hours a day.
When putting in a water softener, you will need to know the total hardness of the water. In Huber Heights the total hardness is 348 milligram or 20.4 grains per gallon.
Check to see if the drain problem you are having is isolated to one sink, bathtub or other single fixture. If so, the problem is in the drain line to that fixture and you are responsible for taking care of the problem. If the problem seems to be throughout the home, call SUEZ first. We will check the main lines to see if there is a back up in the sewer main system. If the problem is in the City's sanitary sewer main line, SUEZ will clear the stoppage as quickly as possible. There is no charge for this service. If there is no stoppage in the sewer main lines, we will notify you that the problem is in your sewer lateral and you can then call a plumber or other person capable of clearing your sanitary sewer lateral.